Terms and Conditions
We accept transfers and credit card payments exclusively through PayPal. We appreciate prompt payment and look forward to your business in the future.
All our items will be shipped to your PayPal address. Please, confirm your address on PayPal before you place an order.
Security and Data Protection
Our website does not collect, handle or store any of your personal payment details. All such details are collected and managed on our behalf by PayPal after you click on the checkout button. You pay us through PayPal and we never see your bank account or credit card numbers.
Upon successful payment PayPal sends us your name, email address and shipping address. We do not share this information with any third party and use it to fulfil both your order and our tax record keeping obligations. We may occasionally send information about current and new products to your email address. If we do so, we will always give you the opportunity to opt out of such communications in the future.
We do not process orders on weekends and holidays. All orders placed from Monday through Friday after 12pm Stockholm Time will be processed the following business day.
Tax and Duties
Orders for delivery to European countries are subject to Swedish Value Added Tax. This will be automatically calculated by PayPal upon checkout and displayed to you before final payment confirmation.
Orders for delivery to the rest of the world are not subject to Swedish VAT. However they may be subject to import duties, taxes and charges which are outside our control and not included in the item price or shipping charges. Buyers are responsible for any such duties, taxes and charges. Many countries do not bother charging duties or taxes on low value imports, but others do.
Shipping and Handling
Shipping and handling are calculated, automatically added to your order and displayed to you before checkout.
The items will be shipped within three business days after receipt of payment. We do not ship on weekends and we do not offer Saturday, Sunday or holiday delivery.
All shipments are made by priority registered mail with PostNord, the Swedish national postal service. Tracking information will be provided through PayPal. Once the shipment arrives in the destination country and is handed to the relevant national postal service, it is usually possible to obtain more accurate tracking information by using the same tracking code on their website (for example USPS in the USA). Please allow up to three weeks for delivery.
We test all our products very thoroughly before shipping. In this way we achieve an almost zero failure rate. In the extremely unlikely event of a manufacturing defect, we offer a non-transferable "back to base" warranty for a period of one year from date of purchase.
"Back to base" means that you are responsible for returning the product to us at your cost. All returns must be authorized by us in advance; unauthorized returns will not be accepted. When we receive the goods we examine them and if we find them faulty due to a manufacturing defect we will repair or replace at our discretion and return to you at our cost. If no such fault is found, we will discuss the problem with you, but return to you will be at your cost.
This warranty shall not be applicable to: damage from abuse, misuse, neglect or wear and tear; damage resulting from repairs, modifications or adjustments conducted by unauthorised third parties; damage in any system into which the product is incorporated or with which it is used.
We take pride in satisfying our customers; therefore, we make every effort to be as accurate, reliable and error-free as possible. On occasion it may be necessary to return an item, and we will gladly refund the purchase price excluding shipping charges for all items returned to us in unused condition.
All refunds will be made through PayPal. All returns or exchanges must be made within 14 days of receipt. Please e-mail for a Return Merchandise Authorization and return instructions before sending back any item.
Unauthorized returns will not be accepted. All return shipment expenses will be the sole responsibility of the purchaser. Please allow up to three weeks for refunds to be processed.
Disclaimer of Liability
We shall not be liable to you in respect of any claim, demand or action, irrespective of the nature of the cause of the claim, demand or action alleging any loss, injury or damages, direct or indirect, which may result from the use or possession of our products; or for any loss of profit, revenue, contracts or savings, or any other direct, indirect, incidental, special or consequential damages arising out of your use of or inability to use our products, even if we have been advised of the possibility of such claims.
These terms and conditions shall be governed by the laws of the Kingdom of Sweden. You agree to submit to the jurisdiction of the courts located in Sweden for any and all disputes, claims and actions arising from or in connection with our products and services.
The photos are for illustration purposes only.
If for any reason you are not satisfied with your purchase, please contact us by email to resolve any issues. We will reply as soon as possible.